FAQs

If you have any questions about our products or ordering from this website, the answers should be here. If you can’t find what you are looking for, please email us at zigzags@hotmail.co.uk or phone us on 01952 814962

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How do you supply your fabric?

We supply most of our fabrics by the quarter metre (1 unit), this measures approximately 50cm x 55cm (some fabrics vary in width, details of which will be given on the fabric description page). For multiple units purchased in the same design you will receive one continuous length of fabric. The table below will help illustrate fabric purchased in one design. One quarter metre is a unit:-

 

1 Unit = 55cm wide x 50cm long
2 Units = 110cm wide x 50cm long
3 Units = 110cm wide x 75cm long
4 Units = 110cm wide x 100cm long
5 Units = 110cm wide x 125cm long
6 Units = 110cm wide x 150cm long
8 Units = 110cm wide x 200cm long

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How long before I receive my fabric?

We are despatching orders twice a week, on Wednesday and Friday for orders received up to midnight the previous day. Royal Mail aim to deliver in 3 working days.  

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Please ensure your order states the correct shipping address. We cannot be held responsible if a parcel is lost due to an incorrect or incomplete shipping address

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What are your postal charges?

UK , Northern Ireland and BFPO addresses:  Standard Delivery: £4.00 for fabrics, £2 for patterns only (free shipping on orders over £45).

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We also offer free "Click and Collect" if you'd rather pick your order up from our shop in Newport. Email us at zigzags@hotmail.co.uk to make arrangements.

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Do you ship internationally?

Not at present.

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How do I pay?

Payments can be made by credit card or through Paypal. You do not need your own Paypal account to pay in this way. Payments can also be made over the phone on 01952 814962.

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What is your returns policy?

Once fabric is cut from the bolt we cannot offer returns If you have any questions before making a purchase, please feel free to email or phone us. However if an item is faulty, please return it within 7 days and a full refund will be given. Before returning an item please contact us via email first.

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How do I register for classes?

You can sign up for classes on our website, in person at our shop or by calling us on 01952 814962. We require full payment at the time of signing up in order to reserve your spot. Spaces are limited, so sign up early! If the class you want to take is full, you may sign up for the waiting list. Customers on the waiting list will be given priority the next time a class is offered.

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What do I need to bring to my class?

The materials and tools needed for each class vary, so please refer to the course description. Once you register, you’ll receive a list of the supplies you’ll need to bring. If you have any questions about what you’ll need to bring, please contact us.

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What is your cancellation policy?

We keep class sizes small so everyone gets all the attention they need. For that reason, we offer refunds only if the class is full and someone on the waiting list can take your place. There are no makeups for missed sessions.

If a class is cancelled, you will receive a full refund or a spot the next time a class is offered – your choice.

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Privacy and Security

We respect your privacy and do not share your data with any other companies, apart from:

• Your delivery address which is given to the Post Office/Royal Mail in order to fulfil your order.

• Email newsletter subscriptions are securely held by a 3rd party service called MailChimp.

• All payments are processed by Square or Paypal (we do not store any credit card details on this site). 

• Our servers are based in the UK, in a secure data centre.

• Cookies are used to store your shopping basket information and to collect anonymous information about how people use the site in order to improve the service (using a service operated by Google). In order to manage traffic on the site at busy times a cookie may be used to ensure that your requests are sent to the correct server, but this data is anonymous. 

• If you have any questions or comments about privacy, please contact us at zigzags@hotmail.co.uk

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